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Lead capture and routing
Send website, advert and telephone enquiries into one organised place and notify the right person immediately.
Business automation
Less repetitive admin. More time running your business.
We connect the tools you already use so enquiries, follow-ups, bookings and customer information move automatically—without copying and pasting everything by hand.
What can be automated?
The small tasks that quietly consume your day
We focus on useful, reliable workflows with a clear business outcome—not automation for its own sake.
✉️
Customer follow-ups
Automatically acknowledge enquiries, send agreed follow-up messages and remind your team when a response is due.
📅
Bookings and reminders
Connect booking forms, calendars and reminder messages to reduce manual scheduling and missed appointments.
🗂️
CRM and job updates
Create or update customer records, move enquiries through stages and keep important notes attached to the right job.
⭐
Review requests
Send a timely review request after a completed job and make it easy for happy customers to share their experience.
📊
Reports and notifications
Turn scattered information into useful summaries and alert your team when something needs human attention.
How it works
We improve the process before automating it
The aim is a simpler workflow you understand and control.
Map the workflow
We identify what happens now, where time is lost and where mistakes occur.
Design the automation
We agree the trigger, actions, exceptions and points where a person should step in.
Build and test
We connect the tools, test realistic scenarios and make sure failures are visible.
Launch and improve
We document the workflow, monitor early use and adjust it as your process changes.
Practical examples
What this could look like in a real business
Trade enquiry workflow
A customer completes a quote form. Their details are saved, the business receives an alert, the customer gets an acknowledgement and a follow-up task is created if nobody responds.
Appointment workflow
A booking creates a calendar event, sends confirmation, schedules a reminder and updates the customer record after the appointment.
Completed-job workflow
When a job is marked complete, the customer receives agreed aftercare information and a review request at the right time.
AI call workflow
An unanswered call is handled by an AI receptionist. The summary and contact details are sent to your team and added to the correct enquiry pipeline.
Human where it matters
Automation should support your team—not create new problems
We build clear hand-off points for judgement, unusual cases and customer conversations that need a person.
A reliable workflow includes
- A clear trigger and expected outcome
- Checks before important actions
- Notifications when something fails
- A manual route for exceptions
- Documentation your business can understand
Pricing
A fixed quote for a clearly defined workflow
Automation projects vary depending on the tools, number of steps and integrations involved. We begin with a free workflow review, then provide a fixed quote and scope before building anything.
One-off automation project
Best for a specific process such as lead routing, booking reminders or review requests.
- Workflow mapping
- Build and testing
- Launch support
- Simple documentation
Ongoing automation support
Best for businesses that want several connected workflows and regular improvements.
- Monitoring and fixes
- Workflow adjustments
- New automation planning
- Priority support
Frequently asked questions
Before we automate anything
Do I need to replace the software I already use?
Usually not. We first check whether your existing forms, calendar, CRM, email and other tools can be connected reliably.
Can every task be automated?
No—and it should not be. We automate predictable steps and keep people involved where judgement, approval or a sensitive customer conversation is required.
What happens if an automation fails?
Important workflows can include error notifications and manual fallback steps so a problem is visible rather than silently losing information.
Can you use AI in an automation?
Yes, where it has a useful role—for example summarising an enquiry or extracting structured information. We do not use AI where a simpler rule is safer and more reliable.
How do we get started?
Tell us which repetitive process causes the most frustration. We will map it, assess the tools involved and suggest the smallest useful first automation.
Show us the task you are tired of repeating
Describe the process, the tools you use and what you would like to happen automatically. We'll reply within 48 hours.